EMR FREQUENTLY ASKED QUESTIONS
Below you will find a collection of our most common questions for both our college curriculum content and our self-directed EMR accelerator course.
College Curriculum FAQ
How much does Accuro EMR and Jane EMR cost for college-enrolled students?
Accuro is subscription-based and is $225.00 per student.
Jane is only available as an add-on to existing customers subscribed to the Accuro EMR accelerator. Jane is subscription-based and is $95.00 per student.
Is there a contract length/obligation?
The term of your agreement with Choice Learning shall commence upon the agreement date of your signed contract and renew annually on the anniversary date. Upon expiration, the agreement shall automatically renew for successive one-year terms until written notice of non-renewal at least one hundred and eighty (180) days prior to the expiration of the current term is received.
In some circumstances, there would be fees due if the semester has commenced and the EMR set up and licences have been issued.
What is the deadline to submit requests for updates to the golden database? How does Choice prefer these requests be made?
Requests for updates to the golden database should be submitted to Choice EMR Learning by August 1 of each year. Any update request should be sent via email to support@choicelearning.ca.
Updates to consider:
- Do you require additional forms or documents to be added?
- If yes, what are the forms or documents you require?
What then is the access-loss dates for the end of term so that we can advise returning students for the following term? Is there any communication that Choice currently sends out to students directly about this?
Citrix passwords change on September 1, January 1, and May 1. Please send your device name to receive the new password. Citrix passwords are changed as close to the beginning of the day the new password is to be implemented. Often this is the same day.
For returning students:
We require the college to send us a class list of returning students at the beginning of each semester, so we know who needs the new Citrix password.
We email all students on the class list of returnees requesting a device name for our files in order to receive the new password.
For new students:
We require the college to send us a class list of new students for each semester as well as update us on add/drops. We email all students on the class list requesting a device name for our files. If a college is using our online store and not being invoiced, a student must complete their access purchase to receive their login credentials.
The access sheet given to each student with login credentials indicates: *Citrix passwords change on September 1, January 1, and May 1. Please send your device name to receive the new password.
Is there one-on-one training for faculty?
There is unlimited training provided for faculty in any year of membership.
What is the refund policy for students?
We would give a refund if the student dropped the course and planned not to return to the college in that program area or there was a special circumstance and it was later into the semester, but they were going to be unsuccessful and not returning. If the student plans to return to the same program area in the future, a refund is optional as they can gain access again when next enrolled because access doesn’t expire.
Is a college required to keep Choice Learning updated on add/drops?
Yes. Choice Learning will need to know if a student is no longer enrolled so they can be inactivated for security purposes as well as confirmed as an addition to your college and granted access to your college’s software environment if added.
What kind of technical support do you provide?
We have email support that is provided Monday-Friday from 8:00 a.m. to 8:00 p.m. EST. There is telephone and screensharing support that can be provided if escalation is deemed required.
What exactly is the level of involvement needed from our IT team?
The IT team would use the Choice Learning instruction document and/or video to download Citrix on any of the college computers in the classrooms or common areas you would like students to be able to access the Accuro EMR software. This is because students don’t have permissions associated with their logins to enable the download.
How do my student's get access?
Setting up a one-on-one call to discuss your program needs is the first step.
Next a document will be provided outlining what Choice Learning will be providing to your college. When this is signed by the signing authorities, you will be ready to get started.
Are patients provided to work with in the software or do students make up their own?
A patient list is provided for each student that ensures unique last names and health card numbers for each patient on each list.
Can I preview the software before adopting it?
We do not set up test accounts for previewing, but do have downloads available for preview here: https://samples.choicelearning.ca/samples
OHIP billing session
Workbook review copy
Patient lists:
Alberta
Ontario
What information does Choice Learning require colleges to include on the class list provided at the start of each semester?
- Full Name
- Student Number
- College Email Address
- Class Section
- Class Schedule (Day/Time)
- Class Instructor
EMR Accelerator FAQ
For self-led courses for non-college enrolled students, do I receive a certificate after completing the course to put on my resume?
For the Accuro self-led course, a certificate of completion is granted.
How Long Do I Have Access To The Course Content?
The Accuro software license if valid for 1 year. There is an option for an extension should you need it.
Our learning content in Moodle is available for lifetime access. This includes all future course content updates.
How much does the Accuro EMR accelerator course cost?
Our self-directed Accuro EMR accelerator is priced at $495. You can view the course details here.
What kind of technical support do you provide?
We have email support that is provided 7 days per week during the day and evenings (no overnight support). There is telephone and screensharing support that can be provided if escalation is deemed required.
What Are The Technical Requirements?
You can find the specific details here:
For Accuro: https://accuroemr.com/asp-system-requirements/
You do not need access to a printer or fax machine.
All access is cloud-based and available online.