EMR FREQUENTLY ASKED QUESTIONS

Below you will find a collection of our most common questions for both our college curriculum content and our self-directed EMR accelerator course.

College Curriculum FAQ

Accuro is subscription-based and is $225.00 per student.

Jane is only available as an add-on to existing customers subscribed to the Accuro EMR accelerator. Jane is subscription-based and is $95.00 per student.

The term of your agreement with Choice Learning shall commence upon the agreement date of your signed contract and renew annually on the anniversary date.  Upon expiration, the agreement shall automatically renew for successive one-year terms until written notice of non-renewal at least one hundred and eighty (180) days prior to the expiration of the current term is received. 

In some circumstances, there would be fees due if the semester has commenced and the EMR set up and licences have been issued. 

Requests for updates to the golden database should be submitted to Choice EMR Learning by August 1 of each year. Any update request should be sent via email to support@choicelearning.ca.

Updates to consider:

  • Do you require additional forms or documents to be added?
  • If yes, what are the forms or documents you require?

Citrix passwords change on September 1, January 1, and May 1. Please send your device name to receive the new password. Citrix passwords are changed as close to the beginning of the day the new password is to be implemented. Often this is the same day.

For returning students:

We require the college to send us a class list of returning students at the beginning of each semester, so we know who needs the new Citrix password.

We email all students on the class list of returnees requesting a device name for our files in order to receive the new password.

For new students:

We require the college to send us a class list of new students for each semester as well as update us on add/drops. We email all students on the class list requesting a device name for our files. If a college is using our online store and not being invoiced, a student must complete their access purchase to receive their login credentials.

The access sheet given to each student with login credentials indicates: *Citrix passwords change on September 1, January 1, and May 1. Please send your device name to receive the new password.

There is unlimited training provided for faculty in any year of membership.

We would give a refund if the student dropped the course and planned not to return to the college in that program area or there was a special circumstance and it was later into the semester, but they were going to be unsuccessful and not returning. If the student plans to return to the same program area in the future, a refund is optional as they can gain access again when next enrolled because access doesn’t expire.

Yes. Choice Learning will need to know if a student is no longer enrolled so they can be inactivated for security purposes as well as confirmed as an addition to your college and granted access to your college’s software environment if added.

We have email support that is provided Monday-Friday from 8:00 a.m. to 8:00 p.m. EST. There is telephone and screensharing support that can be provided if escalation is deemed required.

The IT team would use the Choice Learning instruction document and/or video to download Citrix on any of the college computers in the classrooms or common areas you would like students to be able to access the Accuro EMR software. This is because students don’t have permissions associated with their logins to enable the download.

Setting up a one-on-one call to discuss your program needs is the first step.

Next a document will be provided outlining what Choice Learning will be providing to your college. When this is signed by the signing authorities, you will be ready to get started.

A patient list is provided for each student that ensures unique last names and health card numbers for each patient on each list.

We do not set up test accounts for previewing, but do have downloads available for preview here: https://samples.choicelearning.ca/samples

OHIP billing session

Workbook review copy

Patient lists:

Alberta
Ontario

  • Full Name
  • Student Number
  • College Email Address
  • Class Section
  • Class Schedule (Day/Time)
  • Class Instructor

EMR Accelerator FAQ

For the Accuro self-led course, a certificate of completion is granted.

The Accuro software license if valid for 1 year. There is an option for an extension should you need it.

Our learning content in Moodle is available for lifetime access. This includes all future course content updates. 

Our self-directed Accuro EMR accelerator is priced at $495. You can view the course details here.

We have email support that is provided 7 days per week during the day and evenings (no overnight support). There is telephone and screensharing support that can be provided if escalation is deemed required.

You can find the specific details here:

For Accuro: https://accuroemr.com/asp-system-requirements/

 

You do not need access to a printer or fax machine.

 

All access is cloud-based and available online.

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