FREQUENTLY ASKED QUESTIONS
Below is a collection of our most frequently asked questions about our training options.
For self-directed courses, do I receive a certificate after completing the course to put on my resume?
For the Accuro self-led, EHR Unit Clerk, Accuro Expert, and EMR courses, a certificate of completion is granted.
How Long Do I Have Access To The Course Content?
The Accuro software license is valid for 60 days. There is an option to extend for a $35 monthly extension, should you request it.
The EHR Unit Clerk training license is valid for one year.
There is no expiry for the Accuro Expert courses. The Advanced OHIP Billing Course is four weeks.
Our learning content in Moodle is available for lifetime access for all courses. This includes all future updates to course content.
How much do the courses cost?
Our Accuro EMR online course is $495 per user.
Our EHR unit clerk course is $249 per user.
Our Accuro expert course is $95 per user.
Our JaneApp course is $295.
The Advanced OHIP Billing course is $295.
Is EMR or medical office assistant training government-licensed in Canada?
No. There is currently no government licensing requirement for medical office assistant, medical receptionist, billing clerk, or hospital unit clerk roles in Canada.
Employers typically look for candidates who understand healthcare workflows and have experience using electronic medical record (EMR) or electronic health record (EHR) systems.
Our training focuses on helping learners build practical digital health workflow experience that can be applied in clinics and hospitals.
Is your training recognized by clinics or hospitals?
Choice EMR Learning simulation systems are used by colleges and healthcare training programs across Canada to help students gain practical experience before entering the healthcare workforce.
The training focuses on real clinical workflows, including patient registration, scheduling, documentation, and billing. These are the core skills employers expect when hiring administrative staff for healthcare settings.
What software systems are included in the training?
Our training includes hands-on simulation environments using:
- Accuro EMR – commonly used in Canadian medical clinics
- Jane App – widely used in allied health clinics such as physiotherapy, chiropractic, and massage therapy
- Choice EHR – a hospital-style electronic health record environment used for Unit Clerk workflow training
Choice EMR Learning is also a preferred education service provider for Accuro EMR, one of the electronic medical record systems used in Canadian clinics.
Does the training include hands-on practice?
Yes. The training is simulation-based, meaning learners work directly inside a practice EMR or EHR environment completing tasks such as:
- patient registration
- appointment scheduling
- chart documentation
- physician billing
- integrated clinic workflows
This allows learners to gain real workflow experience they can reference on their resume and during interviews.
Does the training help with job interviews?
Many learners tell us that having hands-on EMR and EHR workflow experience helps them interview more confidently and speak clearly about how clinics and hospitals operate.
Being able to describe how patient registration, scheduling, charting, and billing workflows work in practice can help applicants demonstrate relevant knowledge during interviews.
What types of jobs does this training prepare learners for?
Learners commonly take the training when preparing for roles such as:
- Medical Office Assistant (MOA)
- Medical Receptionist
- Clinic Administrator
- Medical Billing Clerk
- Hospital Unit Clerk
The training focuses on digital healthcare workflows used in clinics and hospitals.
What Kind Of Technical Support Do You Provide?
We have email support that is provided weekdays from 8:00 a.m. to 8:00 p.m. EST. There is telephone and screen-sharing support that can be provided if escalation is deemed required.
What Are The Technical Requirements?
You can find the specific details here:
Access to a secure internet browser is needed for all courses.
For Accuro: https://accuroemr.com/cloud-system-requirements/
You do not need access to a printer or fax machine.
All access is cloud-based and available online.
Refund Policy
We’re committed to helping you succeed!
Because we incur vendor licensing fees when granting access, we’re unable to offer refunds for this course. However, if you run into any difficulties—technical or otherwise—our team will be here to guide you every step of the way until everything is working smoothly.
Why Programs Trust Us
Instructor-Audited Survey Results
As part of our ongoing quality assurance, Choice EMR Learning now conducts an annual independent instructor audit of all student and faculty survey outcomes across our EMR and EHR training programs.
Each year, instructors volunteer as reviewers to assess and provide feedback on:
- Reported satisfaction levels and learning outcome data
- Alignment between reported outcomes and real classroom performance
- Opportunities to enhance curriculum and student experience
Their feedback helps verify that our published results accurately reflect classroom realities and supports continuous improvements to our simulations, assessments, and instructor resources.
This additional layer of external validation strengthens academic credibility and provides colleges with increased confidence in the reliability, consistency, and effectiveness of our training programs.
Does Choice EMR Learning offer job placement?
Choice EMR Learning does not offer formal job placement services.
However, we provide guidance on how learners can present their EMR and EHR simulation experience on their resume and in interviews when applying for healthcare administrative roles.
Is your training aligned with healthcare workforce priorities?
Yes. Our training approach focuses on practical digital health skills and real clinical workflows, which align with workforce readiness priorities emphasized by the Ministry of Colleges and Universities.
These skills help learners build familiarity with the technology and processes used in modern healthcare environments.
Is Choice EMR Learning developing an industry credential?
Choice EMR Learning is currently developing a formal EMR competency credential, influenced by industry members and aligned with the workflows used in modern healthcare environments.
The goal of this credential is to help validate practical EMR workflow knowledge and support workforce readiness in digital healthcare.
How long does the training take?
Most self-paced courses can be completed within 2–6 weeks, depending on how quickly learners move through the modules.
Our Advanced OHIP Billing Training is a 4-week instructor-led course focused specifically on Ontario physician billing workflows.
Can I learn more before enrolling?
Yes. We host live online information sessions where you can see how the training works and ask questions.
You can register for the next session on our website.